Returns Policy
30-Day Return Policy
At Giftsidear, we want you to feel confident when ordering a personalized gift from us.
We carefully inspect our products before shipment to help ensure that your order arrives in good condition and matches the personalization details provided at checkout.
If there is an issue with your order, please contact us within 30 days of delivery. Our customer support team will review the situation and help determine the most appropriate solution.
Please note that because many of our products are personalized, custom-made, or made to order, different return conditions may apply to personalized products and non-personalized products.
Our Quality Guarantee
We stand behind the quality of our products.
If your item arrives:
- Damaged
- Defective
- With a manufacturing issue
- With incorrect personalization caused by us
- Significantly different from the product you ordered
Please contact us within 30 days of delivery.
Depending on the issue, we may offer a replacement or refund after reviewing your request.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please follow these steps:
- Contact us at support@giftsidear.com within 30 days of delivery.
- Include your order number.
- Provide clear photos or videos showing the issue.
- Briefly describe the problem with your order.
Once we receive the required information, our customer support team will review your request and provide an appropriate solution.
For verified quality issues, we may offer a replacement or refund.
In many cases involving damaged or defective personalized products, you may not be required to return the original item. Our customer service team will let you know if a return is necessary.
Personalized & Custom-Made Products
Many Giftsidear products are created specifically for you based on the personalization information submitted with your order.
This may include:
- Names
- Initials
- Dates
- Custom text
- Photos
- Logos
- Colors
- Sizes
- Design selections
- Other personalized details
Please carefully review all personalization information before submitting your order.
If an item is produced according to the personalization information you provided, but you later change your mind or discover that the information you submitted was incorrect, the item generally cannot be resold.
For this reason, personalized and custom-made products may be subject to different refund or return conditions for non-quality-related returns.
Non-Quality Returns
If there is no defect or production error and you would still like to request a return, please contact us within 30 days of delivery.
To be eligible for consideration, the item must:
- Be unused and in its original condition.
- Have no signs of wear, washing, alteration, or damage.
- Include the original packaging where applicable.
- Include all accessories or components originally supplied with the product.
Please contact customer service before returning any product. Do not send a return without first receiving return instructions from us.
Personalized Products
Because personalized products are made specifically for each customer and generally cannot be resold, approved non-quality returns of personalized items are eligible for a refund of 70% of the product price.
The remaining 30% is retained to cover customization, production, and crafting costs.
Original shipping charges are not refundable for non-quality-related returns.
Customer Personalization Errors
Customers are responsible for checking personalization information before placing an order.
This includes spelling, names, dates, sizes, colors, photos, addresses, and other customization information.
If we manufacture the product correctly according to the information submitted with your order, errors originating from customer-provided information are not considered product defects.
If you notice an error shortly after ordering, contact us as soon as possible at support@giftsidear.com.
If production has not yet started, we will do our best to help make the requested change. Once production has begun, changes may no longer be possible.
Return Shipping Costs
Quality Issues
If your product has a verified manufacturing defect, arrives damaged, or contains an error caused by us, we will provide an appropriate resolution.
Depending on the situation, a physical return may not be required.
Non-Quality Returns
For approved returns that are not related to a product defect or an error caused by Giftsidear, the customer is responsible for return shipping costs.
Please contact us before shipping anything back so we can provide the correct return instructions and return address.
Return Procedure
For an eligible return:
- Email support@giftsidear.com within 30 days of delivery.
- Provide your order number and reason for the return.
- Include photos when relevant.
- Wait for our customer service team to review your request.
- If a physical return is required, we will provide return instructions.
- Ship the item according to the provided instructions.
- Once the return has been received and inspected, we will process the applicable refund.
Please do not return products to the address shown on the original shipping package unless our customer service team specifically instructs you to do so.
Refunds
Once an approved refund has been processed, it will normally be returned to the original payment method used for your purchase.
Please allow approximately 3–5 business days after the refund is issued for it to appear in your account.
Actual posting times may vary depending on your bank, card issuer, PayPal, or other payment provider.
Shipping Charges
For non-quality-related returns:
Original shipping charges are non-refundable.
If the return is due to a verified defect, damage, or error caused by Giftsidear, we will review the applicable shipping costs as part of the resolution.
Late Return Requests
Return or refund requests should be submitted within 30 days of delivery.
Requests submitted after the 30-day period may not be eligible for return, replacement, or refund, except where otherwise required by applicable law.
Order Cancellations
Because many Giftsidear products are personalized and made to order, production may begin shortly after an order is placed.
If you need to cancel or modify an order, please contact us as soon as possible.
If production has not yet started, we will do our best to accommodate your request.
Once a personalized product has entered production, cancellation or modification may no longer be possible.
Need Help?
If something isn't right with your order, please contact us before taking any other action. Our team will review the issue and help you find an appropriate solution.
Email: support@giftsidear.com
Customer Support: 24/7 online support
When contacting us, please include your order number so we can assist you more quickly.
We're Here to Help
Every personalized gift is made for a particular person and moment. If there's a problem with your order, let us know and we'll do our best to make it right.
Thank you for shopping with Giftsidear.